Here are a couple of our Frequently Asked Questions! If you don’t see your question below, feel free to email us a line!
Right now, we only have representatives for the countries listed above on this web page, but you can deal directly with us 🙂
- Mobile: +351 920 401 918
- Email: firstname.lastname@example.org
- If you are a professional, please contact us directly on the form HERE. If you are in Spain or in the United Arab Emirates, find the contact of our representatives HERE.
- If you are an end user, you can buy on our ONLINE SHOP 🙂 Visit it here and discover products by DAM and other Portuguese brands.
- For more information, you can send us an email to email@example.com or call us to +351 920 401 918
All our products are made in Portugal with care. In Portugal, there is an abundance of skills and know-how. There is also a collective heritage that stays genuine. This is why we have passion for our country and a conviction: our location is special and our people make the difference. So, our challenge is to value what is done by hand, locally and integrating new technologies and attitudes.
Yes, we work with socially responsible manufacturers in Portugal that operate according to the highest ethical standards. We work closely with people with different experiences that contribute to a shared goal that everyone is proud to believe in – to valorize what is done locally.
Our production monitoring involves care and precision. We know there is no machine that can truly replace the hand or the eye, so we ensure the commitment to quality materials, technology, and craftsmanship to produce beautiful and well-made furniture. We also push the boundaries of possibility, because we want to make pieces with a strong personality that can withstand everyday use.
All DAM products are guaranteed for a period of 2 years. It includes problems concerned with production or material faults. During this time we will repair or replace the products. The warranty excludes all damages caused by improper usage, negligence or natural wearing out of the product.
Our finest task is to design and manufacture quality products that last for generations. Packaging, type of materials and the recycling of the product are aspects we consider in the design development, to extend the durability of every single product.
As you view images throughout our site of both products and material swatches, please bear in mind that your computer screen may not represent the colors accurately.
Yes, color and shade differences may be seen due to natural wood and straw variations, so we cannot guarantee the color/ tonality uniformity. These variations and differences are not considered defects.
Orders & Ordering
At DAM, all our furniture is made to order according to your preferences, which is why we don’t expect you to change your order. But in the vast majority of cases this is possible. If you’ve changed your mind and for example you would like a different color for your upholstered product, please contact us as soon as possible. We’ll do our best to help you.
Payment, Prices & Trade Discounts
If you are a professional from a shop, interior designer, architect or member of the hospitality industry, we offer trade discounts based on the order total. If you are interested, please email us.
If you are a professional and if you order within the EU with a valid VAT number, we will make an adjustment in taxation, for example the exclusion of VAT. If you are ordering from outside the EU, local taxes or import duties may be applied. In any case, you should contact us to firstname.lastname@example.org to confirm that.
If your delivery country charges customs or import duties – these will be charged once the package reaches the destination country and you will have to pay these charges. Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be. Customs policies vary widely from country to country. Please contact your local customs office for further information.
Yes, we can provide the transport for your order. If it’s a country of the European Union, we have a price list with delivery costs included for most of those countries. If it’s outside the EU, we need to get a specific quotation from our partners, case by case.
Yes, we deliver to countries outside Europe, namely the USA, Canada and Australia. But we need to analyze the shipping costs case by case. For other countries, you can arrange a collection from our warehouse in Portugal, for which you will be fully responsible.
Yes, certainly. For example, if you have moved an address since you placed your order, you can contact us and we can change the delivery date and address for you. However, this does not apply if the order has already been shipped.
We offer different delivery options, depending on where you live and on the products you have in your order. We have the following delivery types: standard and express delivery, air, land or ocean freight.
Yes, certainly. If, for example, you’re moving house and want your delivery to be made later than originally indicated, we’d be happy to postpone the delivery for you. However, this does not apply if the order has already been shipped.
We are working hard and always strive to answer you as soon as possible. We try to respond to your enquiry within 24 hours, but it may take longer in certain busier periods.