Last Update: 30 September 2020
This policy (together with our Terms & Conditions and any other documents referred to on it) describes the types of personal information we collect on this website, how we may use that information and with whom we may share it. The notice also describes the measures we take to protect the security of personal information. We also tell you how you can reach us to ask us to (I) access, change or not use the personal information you have provided to us, (II) withdraw any consent you previously provided to us, (III) tell us to refrain from communicating with you about our products or services, and (IV) answer any questions you may have about our privacy practices.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.damportugal.com you are accepting and consenting to the practices described in this policy.
How do we collect and use your information?
Individuals may choose to provide personal information (such as name and contact details) through this website and through our customer service lines.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may collect Personal Data in the following circumstances:
When you visit our Website;
When you create an account on our website;
When you buy products from us;
When you request a quote from us;
When you contact us, via phone, email or other means;
When you subscribe to receive communications from us.
We have listed below the ways in which we use your personal data and the associated legal basis that we rely on for the processing:
To respond to your enquiries about the DAM’s products on this website. To process your request through the “Contacts” link on this site, direct email, phone call or personal contact, we ask for information such as your first name, last name, country, job title, telephone number and email address. We use this information to process your request. If you provide us with your prior consent and/or if otherwise permitted under applicable law, we also may use your contact information to communicate with you about our products, services and promotions.
To manage your order, deliver the products to the location designated by you, process a return, investigate and respond to your complaints and claims. We may ask you for information such as your first name, last name, address, telephone number and email address and if you choose to make a purchase, your payment card information. We use this information to respond to your request and process your transaction.
We may use your personal data to personalise and improve our services or to analyse how you use and interact with the website. In these circumstances, we have a legitimate interest to improve our services and products that we provide.
In addition, we may use your personal information for internal purposes, such as fraud and theft prevention, accident reporting, development and administration of our sites and stores, data analytics, and compliance with our legal obligations, policies and procedures.
How do we share information
We do not sell or otherwise disclose personal information about our customers with third parties, except as described below:
Business partners / Licensees / Service providers / Subcontractors
We employ other companies and people to perform tasks on our behalf and may need to share your personal data with them to provide our products and/or services to you. Our agents do not have any right to use the personal data that we share with them beyond what is necessary to assist us. For example, if you were to engage in a credit card transaction on the website, we would need to allow a credit card processing company to verify the transaction, however, that company would only be authorized to use your credit card information to the extent we needed their assistance in completing your transaction;
Analytics and search engine providers that assist us in the improvement and optimisation of your experience and our services;
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about you.
We may choose to buy or sell assets. In these types of transactions, personal data are typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, personal data would be one of the assets transferred to or acquired by a third party.
We send your personal data to the relevant partner brands to fulfil your order.
Protection of DAM and others
We may disclose your personal data when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements entered with you; or protect the rights, property, or safety of DAM, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
How do we protect your private information?
Your account is protected by a password for your privacy and security. In order to prevent unauthorised access to your account and personal data, you should select a strong password, protect it appropriately and limit access to your computer and browser by signing off after you have finished accessing your account. We ask you not to share a password with anyone.
We endeavour to protect the privacy of your account and other personal data that we hold on our records by employing state of the art security measures.
How long do we keep your personal information?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, you can ask us to delete your data. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
How can you access, amend or correct the information we hold on you?
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You have a number of rights in relation to your information under data protection laws. The right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
Through your account settings, you may access and, in some cases, change or delete the following information that you have provided to us: Name, Password, Email Address, User profile information.
The personal data that you submit to us by creating your account may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us in the “Contacts” section. Please include in your request the following information so that we are able to identify you: your name, email address, postal address. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We try to respond to all legitimate requests within two weeks. Occasionally it may take us longer than a week if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You may also choose not to receive marketing communications from us by clicking on the unsubscribe link in our marketing emails or contacting us as specified in the “contacts” section. Please include your name, email address and postal address if you send us your request by email or postal mail. Note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
What happens if I choose not to provide my personal information?
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Do we link to other sites?
This website may, from time to time, contain links to and from third-party websites, for your convenience and information. These sites may be operated by companies not affiliated with DAM. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any of these linked websites. We have no control over and are not responsible for the content of any websites that are not affiliated with Wewood, any use of those websites, or the privacy practices of such third party websites.
How do you contact us?
If you have any questions or comments about this policy, or if you would like us to update information we have about you or your preferences, please contact us.
DAM is a trademark distributed by Vogais Opacas Lda.
Headquarters: Rua da Fundição 240, 3700-119 São João da Madeira, Portugal
VAT n.º 513986022
T: +351 256 004 124
M: +351 920 401 918